Terms of service

Welcome to our online store. By visiting our website or purchasing products from us, you agree to the following Terms of Service.

1. General Information

This website operates as an online fashion retail store offering clothing, handbags, footwear, accessories, and related products.

The terms “we”, “us”, and “our” refer to the operator of this online store. The terms “you” and “customer” refer to visitors and customers using this website.

By accessing the website or placing an order, you agree to these Terms of Service and all other policies published on the website.

2. Online Store Use

You must be at least the legal age of majority in your country or have permission from a parent or legal guardian to use this website.

You must not use this website for any illegal, fraudulent, harmful, or unauthorised purpose.

You must not upload viruses, malicious software, harmful code, or any content that may damage or interfere with the website.

3. Product Information

We make reasonable efforts to display product descriptions, photographs, colours, sizes, materials, and prices as accurately as possible.

However, product colours may appear slightly different depending on your screen, device, lighting, or display settings.

Customers should review the product description, size information, measurements, and materials before placing an order.

Minor differences in colour, texture, packaging, labels, or presentation do not necessarily mean that the product is defective.

4. Product Availability

All products are subject to availability.

Certain products, sizes, or colours may be available only in limited quantities, especially during seasonal promotions, final markdowns, outlet events, or stock clearance campaigns.

Adding a product to your shopping cart does not reserve the item.

If a product becomes unavailable after payment, we may:

• Cancel the unavailable item;
• Offer another suitable product;
• Offer a different delivery date;
• Issue a refund.

5. Orders

When placing an order, you must provide accurate and complete information, including:

• Full name;
• Email address;
• Telephone number;
• Billing address;
• Delivery address;
• Payment details.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order but does not always mean that the order has been finally accepted.

We reserve the right to cancel or refuse an order because of:

• Product unavailability;
• Incorrect pricing;
• Payment failure;
• Suspected fraud;
• Incorrect delivery information;
• Unusually large quantities;
• Technical errors.

If an order is cancelled after payment, the relevant amount will be refunded to the original payment method.

6. Prices and Promotions

Prices are displayed in the currency shown on the website.

Delivery charges, taxes, or other applicable fees will be displayed during checkout where applicable.

We may change product prices, promotional offers, or discount amounts at any time.

Promotional prices may apply only to selected products, sizes, colours, or collections.

All promotions are subject to availability and may end without prior notice.

7. Payment

Payment must be completed using one of the available payment methods shown during checkout.

Orders will not be processed until payment has been successfully authorised.

If a payment is declined, reversed, disputed, or suspected of being unauthorised, we may delay or cancel the order.

Payment information may be processed by independent payment providers. We do not normally store complete credit or debit card information on our own servers.

8. Shipping and Delivery

The normal order processing time is:

1–3 business days

The estimated delivery time is:

15–20 business days after dispatch

Orders are generally not shipped on weekends or public holidays.

Delivery times are estimates only and may be affected by:

• High shipping demand;
• Customs processing;
• International transportation;
• Local courier delays;
• Public holidays;
• Weather conditions;
• Incorrect addresses;
• Other unforeseen circumstances.

When available, tracking information will be sent to the customer by email.

The customer is responsible for providing a correct and complete delivery address.

We are not responsible for delivery delays or failed deliveries caused by incorrect customer information.

9. Customs and Import Fees

International orders may be subject to customs duties, import taxes, handling fees, or other local charges.

These fees are determined by the customs authorities in the destination country.

Unless otherwise stated on the website, customers are responsible for any customs duties or local taxes charged upon delivery.

10. Returns and Refunds

Customers may request a return within 30 days of delivery, subject to our Returns and Refunds Policy.

Returned items must normally be:

• Unworn;
• Unwashed;
• Unused;
• Unaltered;
• Free from stains, perfume, makeup, or odours;
• Returned with original labels and accessories;
• Packed securely.

Before returning any product, please contact:

support@shoppinghelps.top

Do not send products directly to the manufacturer or to an address printed on the parcel without receiving return instructions.

Unless the product is defective, damaged, or incorrectly supplied, return shipping costs are the responsibility of the customer.

11. Non-Returnable Items

The following products may not be eligible for return:

• Personalised or customised products;
• Earrings or pierced jewellery after hygiene protection has been removed;
• Underwear or swimwear without the original hygiene protection;
• Opened cosmetics or personal care products;
• Products that have been worn, washed, altered, damaged, or used;
• Products returned without original labels or accessories.

This does not affect customer rights where an item arrives damaged, defective, or different from the order.

12. Damaged or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact customer service as soon as possible.

Please provide:

• Your order number;
• A description of the problem;
• Photographs of the product;
• Photographs of the packaging;
• Photographs of the shipping label where necessary.

Depending on the situation, we may offer:

• A replacement;
• A refund;
• A partial refund;
• Another suitable solution.

Please do not use, wash, alter, repair, or discard the product before receiving instructions from customer service.

13. Refund Processing

Once a returned product has been received and inspected, we will notify you by email.

If the refund is approved, it will normally be returned to the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Original delivery charges and return shipping fees may not be refundable unless required by law or the return is caused by our error.

14. Intellectual Property

All website content, including text, product descriptions, images, graphics, icons, page layouts, and design elements, is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, sell, modify, scrape, or commercially use website content without prior written permission.

Any third-party brand names, trademarks, and logos displayed on products belong to their respective owners.

15. Third-Party Services

The website may use third-party services, including:

• Payment providers;
• Shipping companies;
• Analytics services;
• Advertising platforms;
• Customer support tools.

These services may be governed by their own terms and privacy policies.

We are not responsible for the independent content, policies, or services of third-party websites.

16. Personal Information

Personal information submitted through the website is processed according to our Privacy Policy.

We may use customer information to:

• Process orders;
• Confirm payments;
• Arrange delivery;
• Provide customer service;
• Prevent fraud;
• Manage returns and refunds;
• Comply with legal obligations.

17. Prohibited Activities

You must not use the website:

• For illegal or fraudulent activity;
• With stolen or unauthorised payment information;
• To abuse discounts, promotions, refunds, or customer service;
• To copy or scrape website content;
• To upload viruses or malicious code;
• To collect another person’s information without permission;
• To interfere with website security;
• To submit false or misleading information.

We may restrict or terminate access where these rules are violated.

18. Limitation of Liability

We do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

To the maximum extent permitted by law, we are not responsible for indirect losses resulting from the use of the website, shipping delays, third-party services, or the purchase of products.

Our total liability relating to an order will normally not exceed the amount paid for the relevant product.

19. Changes to These Terms

We may update or change these Terms of Service at any time by publishing a revised version on this page.

Customers are encouraged to review this page periodically.

Continued use of the website after changes are published means that you accept the updated Terms.